The Album Epoca website is no longer available

After more than 25 years of celebrating your artistry and preserving your clients' most treasured heirlooms, the Album Epoca journey has come to a close, and our production has officially ended.

Need help with your orders?

Even though our website is no longer active, our Customer Service team is still here to support you.

Please reach out to the dedicated team for your region:

usasales@albumepoca.com (USA)

canadasales@albumepoca.com (Canada)

customercare_eu@albumepoca.com (Europe)

customercare_uk@albumepoca.com (UK)

customercare_ww@albumepoca.com (Rest of the World)

We're happy to help you with
Support for your recent orders
Reach out for updates on delivery status, tracking info, or details regarding your final submissions. Please remember to always include your customer ID and order number.
Copies of invoices and administrative documents
Request duplicate invoices, credit notes, or other tax documents related to your purchase history.
Product issues and non-conformities
In the event of any product defects or non-conformity in the final items received, please describe the issue and attach clear images of the defect.

Important Notice Regarding Post-Sales Support ⚠️

Please remember that if a replacement or reprint is required, it is essential that you have your original files, as these will no longer be stored in our systems.

 

Additionally, we will continue to handle any claims for product defects or non-conformity after June 25, 2026. However, please note that due to technical limitations, we reserve the right to offer alternative solutions.

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